Policies
Overview:
Doc T’s Squeaky Clean Guarantee:
At Doc T’s, we believe in the quality and integrity of every bar of soap we make. Our Squeaky Clean Guarantee means that we’re committed to ensuring you’re thrilled with your purchase from start to finish. Whether it’s finding the right soap for your skin type or resolving any issues with your order, we’re here to make sure you feel just as good about using our products as we do about making them. If you’re not completely satisfied, we’ll make it right—plain and simple.
Doc T’s Soaps are crafted with care, and we want every customer to be completely satisfied with their purchase. We aim to make our policies straightforward and transparent to ensure the best experience possible. If you have any questions or need further assistance, please reach out to us at [email]. Below are the specifics for refunds, exchanges, shipping, and more.
Refunds:
We understand that not every soap will be the right fit for every customer. That’s why we stand by the Doc T’s Squeaky Clean Guarantee. If you’re unsatisfied with your purchase for any reason, simply contact us at [email] within 30 days of purchase, and we’ll process a refund. We’re here to make it right!
Returns:
Due to the nature of our products, we cannot accept returns on soap or skincare items. Once these products leave our facility, we have no way of guaranteeing the purity and quality of returned items. For your safety and ours, we don’t accept returns even if they are unopened.
Exchanges:
If there is an issue with your order due to an error on our part, we’ll make it right. Simply contact us at [email], and we’ll promptly address the issue to ensure your satisfaction.
We understand that soap preferences vary, and we’re happy to help you find a product that better suits your needs. While we cannot accept the return of previously sent products, reach out to us at [email] to discuss options for an exchange. We’ll work with you to find a soap that’s a better match.
Shipping Policies:
United States:
Orders shipped within the U.S. should arrive within 3 to 7 business days after shipping. Once your order is packed and ready to ship, you’ll receive a shipping confirmation email within 1 business day.
Canada:
For orders shipped to Canada, delivery should take approximately 5 to 9 business days after shipping. You’ll receive a confirmation email with tracking information once your package is on its way.
International Shipping:
International delivery times vary based on destination and customs clearance. Once shipped, you’ll receive a tracking number to monitor your order’s progress. While we strive to deliver promptly, international packages can experience delays outside our control. For additional assistance, please reach out to us at [email].
Order Tracking:
Once your order ships, you’ll receive a tracking number in your confirmation email. Use this number to track the progress of your order. If you have questions about tracking, reach out to us anytime.
Resale:
Doc T’s products are intended for personal use and are not authorized for resale outside the United States. We reserve the right to cancel any orders in violation of these terms. For inquiries about wholesale opportunities, please contact us at returns@doctsoap.com.